Hotel Policy

Thank you for choosing to stay with us at Miramar Hotel. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website or third party website, you are agreeing to abide by our hotel policies and procedures.

CHECK-IN

Check-in time is any time after 3 PM (not guaranteed due to high volume of occupancy). If you arrive earlier the we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. Miramar Hotel will make every effort to honor special requests (such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerators, crib, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.

CHECK-OUT

Check-out is at 10 AM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.

CASH PAYMENT

If you choose to pay with cash, you will be required to pay the full amount of the room, including taxes and fees upfront. A €100 deposit per staying is required and will be returned to you on your departure date.

PET POLICIES

All pets are prohibited on property (a fine of €250 will be applied to the bill if a pet is discovered). “Service animals” are allowed with proper documentation.

CANCELLATION POLICY

All hotel room reservations have a 48-hour cancellation policy and one week partially refundable policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 48 hours prior to your arrival date. In case of cancellation less than one week before arrival it may be a subject to a charge 30% of staying rate. Reservations that are not canceled within 48 hours are subject to a charge of full amount of staying.

DEBIT CARDS

If you choose to use your debit card at check-in the resort will place a hold of the full anticipated dollar amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.

SMOKING POLICIES

Smoking is prohibited in all public areas of the hotel and in “non-smoking” rooms (a €250 fine will be applied for smoking in a non-smoking room.) Smoking is allowed in designated “smoking” areas of the hotel.

AGE RESTRICTIONS

Guests must be 18 years or older to check in without a parent or legal guardian.

CHILDREN POLICY

Up to 1 child under the age of 7 can stay free in same room as parents or legal guardian.

PROMOTION POLICY

If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.

NO IN-ROOM PARTY POLICY

Miramar Hotel enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.